Week 7 MONDAY Mar 26 2007

WELCOME BACK!! (discussion)

Read and discuss "Service Competition" pg 99-104.  

Classwork/Homework: Explain how each of the following is important to Service Based Businesses?
Degree of Service
Selection
Reputation
Price

There was a NEW PROJECT assigned.  (50 marks!!)  If you were away, see me ASAP please.